Shipping, Returns & Refunds
SHIPPING
Please note that all our products are designed and manufactured with utmost care. We put quality before speed, nonetheless your order will be with you in no time. Average time from order placement to delivery is 7-14 days. Shipping within the US is. Your product is being printed as soon as you place your order and then shipped to you. We do not ship to P.O boxes.
Because of covid-19 shipping has been slowed.
CUSTOMS AND IMPORT FEES
Shipping costs are not included in the product purchase price and customs and import fees of the destination country are the responsibility of the customer. Depending on the policy of the destination country, different fees might be charged and calculated based on the total value of the ordered goods. These charges are not covered. Please inform yourself about the import and customs regulations of your destination country before ordering online. Items purchased in our online shop are shipped from the US.
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RETURNS & REFUNDS (if applicable)
Because your product was printed to order, only defective items may be returned so please refer to sizing charts carefully. Please contact us before returning any products. To complete your return, we require a receipt or proof of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. items must be submitted within 2 weeks after the product has been received.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return parcel to: The Art Of Lisa Freeman, c/o Printful, 19749 Dearborn St, Chatsworth, CA 91311, United States of America.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@theartoflisafreeman.com
EXCHANGES (if applicable)
We do not do size exchanges, we only replace items if they are defective or damaged.
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